CONTRACT
Villahaven hereinafter referred to as "The Agency Company", acts merely as a booking agent on behalf of the property owners and its partners which it represents. The contract entered into is between the owner of the holiday accommodation and the holidaymaker, hereinafter referred to as "The hirer". The contract is not effective until required payment has been received and confirmation has been sent to the hirer.

SEASONS
The Agency Company categorizes the year into three (3) seasons. While some villas utilize the three (3) season structure for pricing; currently most villas have a HIGH season price that encompasses peak and high season, and then a LOW season price.
The Agency Company defines seasons as follow: Please note there will some slight variation for some villas. Please check with us for confirmation.
Low: January 9th to July 14th (excluding Easter), September 16th to December 19th
High: July 15th to July 31st, September 1st to September 15th, March 25th to April 1st, 2004 (Easter week)
Peak: August 1st to August 31st, December 20th to January 8th (Xmas & New Year period)

PRICE

All prices, package plans and benefits indicated on the website are subject to change at Villahaven's discretion and without prior notice. Please do confirm with us before you make any reservation.

PAYMENTS
A security deposit must be received by The Agency Company within two
(2) working days after the relevant invoice and payment instructions have been given to the hirer. If a deposit is not received within this time, the booking will be cancelled.
Final payment is required 45 days prior to arrival (60 days for Christmas/New Year bookings) or immediately if booking is made less than 45 days prior to arrival (or 60 days in the case of Christmas/New Years bookings).
In the case of bookings made 45 days prior to arrival, full payment is required within two (2) working days, or on arrival, if less than two (2) working days, whichever comes first.

All payments must be made in USD or SGD. Payments options are:
1. Bank Transfer/Internet - For SGD only. All charges incurred for Bank Transfer transactions will be borne by the hirer.
2. Credit Card - All payments made by credit card (Visa and MasterCard only). Credit card payments are calculated on the Hotel Bookkeeping Rate the day of processing. Differences in personal statement balance can occur and are due to the fluctuation with the Indonesian rupiah and Bank processing time. The Agency can not be held responsible for these differences.
There is a surcharge of 3.4% for all credit cards. Payments by Traveller's Cheques, other currencies or personal cheques, will not be accepted.

In the case of last minute bookings, where is it impractical or very difficult for the hirer to make a deposit by TT, we will accept cash (post 1996 and unmarked USD banknotes) on arrival. However, a credit card authorization form will need to be used to ensure deposit requirements are met. This form will need to be accompanied by photocopies of both sides of the credit card, a photocopy of holder's passport, and written authorization. The funds will be held as security and that the transaction will be reversed only upon receipt of alternative payment as agreed with The Agency Company.
All clients will be asked to sign a Waiver of Liability and a credit card authorization form, which will allow the Agency to charge the card any charges that clients incur while at the villa.
Be aware that security deposits are required for some villas. If required, a deposit will be requested by the villa manager on arrival and will be refunded in full on the day of departure, unless damages/repairs need to be performed, in which case refunds will be made, less the cost of damages.

CANCELLATIONS
If the reservation is cancelled 61 days or more prior to arrival (91 days for Christmas/ New Year bookings), deposits will be refunded in full less US$150.00 OR 20% of monies received (whichever is greater).
Reservations cancelled less than 61 days prior to arrival are subject to a complete forfeiture of deposit to compensate The Agency Company for the time and effort involved in making a booking and to compensate the owner for the loss of other potential bookings that have turned down once a booking has been confirmed.
Notice of cancellation must be received by The Agency Company in writing.
Final payments are non-refundable.
All clients will be asked to sign a Waiver of Liability and a credit card authorization form, which will allow The Agency Company to charge the card any charges that clients incur while at the villa.

CHANGES TO BOOKINGS
A US$50.00 (or equivalent in SGD) administration fee will apply to each change after a booking has been confirmed. Changes cannot necessarily be accommodated in all case

PROVISIONS AND STAFF
All villas we represent have a minimum of two domestic household staff. All our properties are fully equipped with bed linens, towels, cooking utensils etc.

BOOKING SIZE
We strongly recommend the use of a car and driver during your stay (please see reasons outlined in transportation guidelines). If you don’t rent a car and driver for the duration of your booking, you will be charged US$15 for each airport transfer (pickups / drop offs, maximum 4 PAX each).

EVENTS AND PARTIES
Normal bookings are for vacation purposes and special permissions must be obtained for functions where the number of people in attendance exceeds 150% of the capacity of the villa. Also clients should be aware that these are private villas located in residential neighbourhoods and, as such, not all functions or events can necessarily be accommodated. Much depends on the vagaries of the neighbourhood's residents.
If you are planning to hold an event such as a wedding or any large congregation of people at your villa it would be best to bring this to The Agency Company’s attention as soon as possible.
Please be aware that normally The Agency Company will not accept a booking involving a function without prior confirmation that a function coordinator has been employed. The Agency Company can recommend a suitable coordinator where required.
The Agency Company have rules governing villa usage for events and parties and a surcharge of up to the equivalent of a night's rental price is applicable, in addition to a local community ('Banjar') fee.

DAMAGE OR LOSSES
The hirer is responsible for leaving the property in good order and in a clean condition. The hirer further undertakes to pay for any damages or losses incurred during occupation. The Agency Company reserves the right to repossess the property if the hirer or a member of the party has caused excessive damage.

NUMBERS IN PARTY / SUITABILITY
The numbers of persons occupying a property must not exceed the maximum number stated in the booking confirmation. The Agency Company reserves the right to refuse any booking, which, in its opinion, is unsuitable for the property concerned.

LIABILITY
The Agency Company will not accept responsibility for any injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by or arising out of the use of the property, plumbing, gas, electrical or otherwise, and exceptional weather conditions. Further, no responsibility is accepted for the personal belongings, car, and its contents of the hirer or any member of the party during the holiday.

COMPLAINTS
If the hirer considers that he/she has cause for complaint concerning a property, the matter should be taken up with the Villa Manager who in turn will notify The Agency Company. In such cases, if The Agency Company considers the complaint valid, a partial refund may be offered. This will have to be discussed and approved by the relevant villa owner and may take several weeks to finalize. No liability shall arise beyond the refund of the monies paid. The Agency Company will not entertain claims lodged by the hirer upon departure or after return home when it is no longer possible to investigate the complaint effectively.